Customer Charter

Commercial Fuel Solutions have a proud tradition of delivering quality service to all of our customers. With your assistance, we intend to maintain and wherever possible, improve on the standards that you, our customers, expect of us. You can read our customer testimonials here.

If you have any comments or feedback you would like to pass on, irrespective of its nature, please send an email to: comments@commercialfuelsolutions.co.uk

Our Values

Put safety first: We are committed to putting safety first in everything we do.

Respect our customers: We engage our customers fully to understand their specific requirements and to achieve the best possible solution to every application without causing any inconvenience.

Right the wrong: Everyone gets something wrong from time to time, when we do something wrong we try our very best to put it right.

Deliver what we promise: We pride ourselves on our ability to do what we say we can. If we make a promise, we’ll do everything within our power to deliver it.

Solid customer support: Commercial Fuel Solutions Ltd ensure that all members of the technical sales and customer support teams are fully trained on the installation, operation and service requirements of all our products. Technical Support is available 24 hours a day, 365 days a year via our support number 0845 189 9880. A suitably qualified engineer is on call at all times during out of office hours.

Environmentally responsible: Review our benchmark environmental policy here.

MEPs Announce Plans to Cut Emissions
Thursday, May 16, 2013

Members of European Parliament have approved a draft set of legislative amendments outlining new requirements to reduce the CO2 emissions for vans by 2020. The draft, which was voted on during the first week of May but the Environment Committee in the European Parliament and it has been created to e.. .. more news..

DPF Cleaning In-House Could be More Cost Effective
Wednesday, May 8, 2013

With the impending launch of the Euro VI, an American company is advising UK truck fleets purchasing the Euro VI that it could be more cost effective to clean their own diesel particulate filters (DPFs) in house as opposed to hiring specialist catalyst/ filter cleaning companies. Trucks in the US al.. .. more news..

ARLA 32 Consumption in Brazil Predicted to Surpass 1 Billion Litres by 2018
Wednesday, April 24, 2013

Since Brazil adopted the Euro V equivalent emissions legislation called Proconve P7 back in January 2012 and using ARLA 32, the consumption has grown at such a rate that it is now expected to rise to 1 billion litres by the year 2018 according to Integer?s new Brazil Diesel Emissions & ARLA 32 Marke.. .. more news..

Urea Prices have Dropped
Friday, April 19, 2013

This spring has been wetter and colder in the UK than predicted, meaning that fertilizer application has been reduced and in some cases delayed for this season. Urea has always had a high demand in spring and prices have always reflected this, but spring this year has been an exception. After spring.. .. more news..

visit Commercial Fuel Solutions at the CV Show '13
Monday, April 8, 2013

This year Commercial Fuel Solutions Ltd will be exhibiting at the NEC?s Commercial Vehicle (CV) Show 2013. Staff members will be on hand to discuss all aspect of your AdBlue supply, from streamline ordering systems through to the technical implications on handling, storage and relevant legislation... .. more news..